Hello and welcome to NPTEL’s course on communication skills. We are now on module number eight, lecture number one. This time, we have a very interesting module
and probably the most practically useful of all the modules that you have been having
under this course, communication skills. This is on interview skills. So, that is why, I
said that it is very practically helpful and useful also. Apart from developing this as
a major component of communication skills, it is a specialized activity skill, particularly
ensuring a kind of result. When we generally talked about communication, we also said that successful communication means that the communication process is complete.
Now, what do we mean that the communication process is complete that the sender has sent
an idea, the receiver received it, interpreted it correctly and responded to that favorably
in the sense that the sender is able to influence even the receiver and get a favorable response.
Now, this is basically is what we are trying to do when we are trying impart some interview
skills. You as the sender try to send some signals,
try to send some images, try to send some verbal component, which should influence,
which should convince the panel members of the interview. And which should make them
respond to you favorably in the sense not only to select you as one of the candidates,
but to select you as the top most ranking candidate and give you as many increments
as possible in the job and to make you the most desirable candidate right from the beginning.
Now, with this frame of mind, let us look at what you are going to learn particularly
in this lecture. This module will contain several lectures,
but just to begin with and to overall have an idea of what you will have in this module,
you will first learn about particularly in this lecture some misconceptions about an
interview, whether a student or even a teacher or even any employee, once he goes for an
interview has some kind of misconceptions. So, let us try to tackle those misconceptions
first and then understand what is an interview? Of course, it goes without saying, why one
should attend an interview. Once you know what an interview is, then how should one
prepare for an interview? What are the other required elements towards the preparation
for an interview? Once you realize how you prepare, then how do you ensure success?
So, there are some keys to success in interviews. What are those keys? What are those strategies
that if you follow, you ensure success in interviews? Once you learn this much, then
I will talk about attending an interview. So, if you understand, I will take you face
by face, first clearing the misconceptions, then preparing you mentally and then getting
you ready and then taking you to the interview room. And then making you attend the interview
using some of the practical tips and some of the strategies that you will learn through
this communication skills course and particularly in this lecture.
Then, having attended the interview, how do you close the interview? So, there are some
formalities, some etiquette that demand that you close it in a particular manner. So, once
you close the interview, what are the post interview functions? What should you do once
the interview is over? So, many of you think that once the interview
is over, you are done with it. Now, there are certain things you need to do and then
there are certain things you need to keep in your mind. There is certain level of positivity
that you need to nurture even after you finish attending that interview. So, with that discussion
on post interview functions, I will be able to complete this module on interview. Now, just to begin with, in this lecture,
let us look at the misconceptions about an interview. Now, basically people think that
possessing an impressive resume ensures success in interviews that is if I have a very impressive
bio data or curriculum vitae, CV, if I have a very impressive one, if it is a perfect
one, I will definitely get the job. Now, this is a misconception. I will explain why. Some
people also think that if I can get professional help in writing a resume, so there are so
many organizations just like magicians promising something; they also promise that will get
you the most perfect resume and give us lots of money, we will write a good resume.
So, people go to this kind of organizations for professional help with the notion that
if I can get professional help in writing a resume, I will also get the best job in
my area, in my discipline. So, it all matters that how I write that resume and then depending
on that, I will get the best job. Now, I said these are misconceptions because possessing
an impressive resume do not ensures success in interviews. So, what will it ensure actually? So, it depends on the role of a resume. A
resume at the most can ensure only a call letter to the interview, however good, however
moderate or even bad. it either gets a call letter or it does not get a call letter. Then,
it fulfills certain norms, which are required for a candidate to appear for the interview.
So, a resume clearly outlines the norms and spells out that one is fulfilling those norms
and then the other side employers sees that the person is fulfilling the norms. So, there
is no harm in calling this person. So, the call letter is sent. The call letter is just
sent based on the norms. Even if it is sometimes shabbily written, employers do not mind and
still call the candidate. That is why, there is no such thing as a perfect
resume that will immediately get a job. Then, what determines success? It is your performance
in the interview that gets you the job. It is not the resume as such which is fundamental
in getting you the call letter, but it is your performance in the interview that is
going to get you the job. So, this module is all about performing, giving your best
in the interview. What are other misconceptions about an interview? There are people who are narcissistic that
is they have fallen in love with themselves. Then, they think that they very good look,
they look handsome. Girls think they look beautiful. Voice is good, melodious, and impressive.
So, those people think that my good looks will certainly get me the job. Now, on the
one hand, again it can take you to the interview level. It can even succeed in creating that
first good impression, but what will actually get you the job assuming that the interview
panel members are wise enough to see through; the looks go beyond the skin. They have the
maturity to know whether the candidate has the intellectual and the personality traits.
The intellectual abilities combine with the desired personality traits with the workmanship
is something that they are looking for. It is just not the looks that are going to get
you the job. So, do not spend so much time on cosmetics and getting creams and all that,
but focus more on interview skills. Looking good is important in an interview, but that
is not the only selection criteria, so that you should keep in your mind. More on misconceptions about an interview,
there are people who think that I do not have looks, but I have lots of talent. I can show
lots of certificates, which I have got for extracurricular activities. Then, I have something
to do with sports. I am good at music. I am good at directing movies also; I have lots
like that certificates. Now, this again is a sort of misconception because your talent
will take you there, but you will still need skills to win in the interviews. What does
it mean? You need not be somebody like AR Rahman or Sachin Tendulkar to actually get
the job. Even if you have moderately good skills in
extracurricular activities that is like the topping of the cake that adds to the essential
qualifications that you have got academically and these ones add to those qualifications
and just highlights certain other aspects of your personality, which is again impressive,
but which alone will not get you the job. This has to be combined with certain other
skills which are mandatory for doing well in interview. Now, there is also this person
who is just a book warm or who is just focused only on studies and then he has got the best
marks, may be even he is a gold medalist and he is the topper. So, he thinks that I am the college topper.
So, I will top in all interviews. Now, there is no guarantee. There is no correlative corresponding
assurance that if you are the topper, you will top in all interviews. It is a kind misconception
because topping in college, topping in examinations call for examination skills, but topping in
interviews demand interview skills. Now, if you are a topper and if you also possess interview
skills, certainly you get the job, but there are so many cases where in IIT, somebody is
a ten pointer and somebody else is an eight pointer. The eight pointer with lot of extracurricular
activities extravertial tendencies and very intrinsic soft skills, good communication
skills does better in interview. Then, the employers take the candidate much
to the neglect of the candidate even with ten point or they take this candidate, give
more in terms of offer, in terms of perks compared to the candidate who actually he
is academically bright. So, academic brightness in terms of getting marks will not only ensure
success in interviews. You need to show that brightness. You need to shine; you need to
exude that radiance inside the interview room. What happens when somebody is a book warm?
The person is not exposed to the outer world. The person has not developed socializing skills.
The person has not developed good inter communication skills.
So, what happens when he gets into the interview room? The person is muted, becomes devoiced.
He knows all the answers, but does not know how to present. He is abused on those answers
and sometimes he knows the answer, but he is so frightened, afraid, he is afraid of
even looking at the face of the panel members that he does not even give the answer. When
he comes out, he regrets for his life. So, there are certain other skills which we call
as interview skills, which are required even if somebody is the college topper and thinks
that he can top all interviews. Just like to point out to you that even many toppers
get rejected due to lack of interview and our communication skills. Now, let us look at the beginning of beginning.
Now, once you are clear with all misconceptions that marks alone will not get it, resume alone
is not going to ensure success, good looks is not going to directly get you good job
talent, yes, but not exactly, now once you are clear about all this misconceptions, let
us get into the beginning of beginning. How do you begin the interview? Now, innocents,
I would say that it has already started. Just like the time clock that is always running
down, the interview time has already started. You should have started at a very early time,
early stage in improving your communication skills, thinking about the job, and asking
questions about yourself etcetera on the one hand. But, on the other hand, when I say beginning
of beginning, even before beginning the interview, what should you have as a start in your mind?
Now, you should begin with a right frame of mind. What is right frame of mind imply? Even
when you get the call letter, some people think that oh, is it by mistake they have
sent the call letter, such a big company, such a huge job offer? Now, am I the one who
is going to get it? How come my other friend who has better talent
who has better marks, he was not called for the interview? Why is at that I was called
for the interview? So, it may be a mistake. Now, this is wrong frame of mind. Now, right
frame of mind thinks that when you are got the call letter, the employer has already
thought of some potential in you, whether you are seeing it in you or not that is a
different issue, but the employer has seen it, perceived it or expecting that it is in
you. Now, he wants to assure that it is there. Now, once you get it, it means that you have
a decent chance, a very decent chance to win in the interview and join for the job once
you get that call letter. So, do not have a wrong frame of mind. Once
you get it, be sure that the employer is actually looking for selecting you, not rejecting you.
Then, once you kind of attribute to that kind of frame of mind, the next thing that you
should do is not to wait, waste a single moment till the interview. Do not waste a single
moment especially once you get the call letter. At this, you really cannot afford to waste
a single moment and you should spend every single moment in preparing for the interview
and practicing as much as possible. Then, what is again about the right frame
of mind? Some people get over excited. They think that oh, I got from this company. I
am the greatest. I am the owner of this world now once I get this job; I am so big, so over
excited then they do miserably bad in the interview. Some again get frightened, they
feel apprehensive, and they feel intimidated. Do I have the talent? Do I have the skills
to really get through this interview? Now, neither get so over excited nor get frightened.
Balance your mind that is a right frame of mind that I want you to have just before the
beginning of the interview. Once you get the call letter, do not fret,
just be calm and collected. Be calm and collected. Collect the best part of yourself and stay
calm. Do not get nervous or over confident. Nervousness will also pull you down. Over
confidence will also pull you down. So, do not get nervous or over confident. As the
saying goes, pride goes before the fall, if you are so proud, if you think that oh, I
am the greatest, I am going to just get this thing. Now, without doing sufficient homework,
if you only believe in your illusions that will be able to do anything, everything in
the world just because you are great and you think or you delude yourself to the belief
that you are the greatest, now that kind of pride can actually lead you to the fall.
So, take note of that kind of attitude and try to change it. Coming to nervousness, understand
that nervousness is natural and positive. In the module on group discussion, while talking
about overcoming your fear as well as in the module on oral presentation while talking
about overcoming fear, I gave lot of examples. Then, I was referring to even great actors,
talented musicians, great composers, all having nervousness, just those few seconds, few minutes
before actually they give their best performance. So, all of them when they are asked, they
say they are afraid and they take that as a kind of positive thing in them because if
they do not fear, they do not bring out the best in them. So, they fear, they fear that
they should bring the best in them. They understand that that nervousness is natural and that
comes to all of us. All of us want to bring the best in us and then all of us get nervous
when you are given with that opportunity. All of us are afraid that proudly, I will
not be able to perform well and it is that thought is making as nervous.
So, understand that it is natural and it is also positive. Take it in that positive sense.
Without nervousness, you are not going to bring the best in you. With nervousness and
when you learn to overcoming that nervousness, definitely you are going to bring the best
in you. So, keep nervousness under control and think that it is positively helpful to
you. Do not run away figuratively from this nervousness, confront it, and overcome it.
Now, generally fear in control ensures huge success. What is courage? Hamming way said
it is grace under pressure. It is nothing but showing grace remaining graceful under
pressure that is you do not show the stress on your face.
You know one side of yourself is saying that I am afraid, but so what? Everybody is afraid.
So, that fear is within me, so what? Everybody has the fear. May be there is somebody who
is much more afraid of the situation than me, but I will not show it out. I will just
laugh. I will make fun. I will be cheerful. I will be optimistic. Nothing is going to
happen. Heavens will not fall just because I am afraid of the situation. So, I will keep
it in control. So, that frame of mind thinking that you will control that actually ensures
success in you. So, that is the right frame of mind, but looking
at this from the other side and if you ask the question, what makes it frightening anyway?
Why should one fear, especially a job interview? What makes it frightening as again giving
a talk, for instance, oral presentation, what makes it frightening? Apart from the aspects
which I highlighted in oral presentation such as fear of humiliation etcetera, what makes
it frightening, especially, here is the factor of success or failure. Now, here either you
get it or you do not get it. You know when you get it, when you are successful, it can
actually alter the course of life. As in a fairytale, it will give a very happy and continuous
ending. The life is literally becoming a bed of roses, very fragrant, very happy.
Then, you are in that very positive environment. Prosperity is surrounding you. When you get
the job, then you get the recognition. There are certain jobs, certain offers which become
talk of the town, which gain you reputation, which is even published in the media like
newspaper, sometimes even announced on TV that so and so got the highest package from
this institute. So, everybody wants to know who that person is and then you get the best
recognition possible. So, it gives you that recognition.
So, apart from that recognition, the financial aspect of it, money chases you. It is very
lucrative to get that, you get that coveted car, you get that bungalow. Then as I said
as in a fairytale, you get married to that intellectual girl or beautiful girl that model,
that actress or that good looking girl, homely girl, your friend whoever it is that whom
everybody wanted to marry, but could win the girl because you got that job. So, success
brings you so many things, money, prestige, recognition, wish fulfillment, happiness prosperity
and what not. You ask for it, you get it. Now, this is on one hand as I said it is like
a dream fulfillment, wish fulfillment and it is a dream becoming reality. Now, when I say that this is happening when
you get success, what makes it frightening further is the aspect that failure, when you
fail, it can leave you in the depths of despair, the people who go to the extent of committing
suicide that they could in repeatedly perform well in interviews.
So, many job interviews and not even a single company, single organization thought of selecting
the candidate, the candidate is dejected in a very gloomy mood. Then, in that flickering,
weak moment, even meditate suicide and attempts it. So, that is a negative aspect of this
attempting to do well in interview. If you succeed, you get everything. If you fail,
you can become so desperate. So, this is one thing that is making the overall performance
frightening. You also know that the stakes are very high.
It is like a life or death situation. You win; you enjoy a vitalized life, a very rejuvenating
life style. You lose, so it is like death in life. Nobody notices you after that, whether
you are alive or not, people do not bother. It does not matter for them. So, it is a life
or death situation. Understand that it is also a fight or flight
situation, especially attending a job interview. Instead of running away from that, once you
attend the job interview, it is like either you get better; you do very well in the interview.
Then, having experienced that tough interview, you get better, you are more equipped, you
are experienced. Now, you are better than a person who has not undergone that interview
experience. So, you get better or if you have flunked, if you have done very badly or if
you have mentally shut off and avoided facing the panel, did not answer any questions, did
not respond, kept your body language very negative, did not maintain eye contact, slouched,
looked down, did not go with preparation, just took things for granted, now you can
get it worse. So, either you get better or you get worse,
but imagine the situation where you want to make it better and you want to fight it out.
Now, once again, the stakes are higher and it is also involving the risk. Now, when it
is low risk, you also know that the return money so that part is also low. When it is
high risk, so the return you get is also very high. It is better to go for tough job interviews.
Experience the toughest kind of questions, enjoying, attending the interview and coming
and telling that I faced the most toughest kind of panel ever, the toughest questions
and how did I tackle, how my presence of mind worked, now that gives you huge returns not
only in terms of popularity, but also in terms of money. So, what kind of frame of mind, attitude you
should have? So, you should just go there with an attitude to take that risk and if
possible with that killer kind of instinct, I will take the risk and then come what I
may, will succeed. Now, before actually we get in to the interview room scenario, let
us again look at the situation in India. Are there interviews being conducted in interview,
in India? Yes, hundreds of interviews, thousands of interviews, there are season like April
to July; there are thousands of interviews in the country.
Now, is there a job for everyone? Yes of course, there is a decent and lucrative job, decent
and profitable job waiting for even a five point somebody. Remember the novel written
by Chetan Bhagat, five point someone? Now, five point someone is a kind of average person
in IIT yardstick, ten pointer is at the other end, the highest performer the peak achiever.
Now, even for a person who has very moderate achievement, very moderate success, what I
mean to say is let us say in terms of university grading, somebody got 60 percent or somebody
got second class or somebody even god third class, even this person has a decent chance
of getting a job, especially in this time when there is economic boom.
When there are plenty of jobs, then what is a problem prevailing in India when there are
so many jobs? In India, strictly speaking, we do not actually have the problems of unemployment.
We really do not have the problem of unemployment. To some, it may a very shocking statement.
How come we do not have the problem of unemployment and why is it so that there are so many who
are without jobs? Now, as I said, strictly speaking, we really do not have this problem
of unemployment. Then, what problem do you have? We really have the problem of unemployability.
Unemployability, what does it mean? Repeatedly, invariably interview panel members, go to
schools, go to institutes, college and then they do not select candidates. When you ask
them, why did not you select the candidate? So, much money you have invested in terms
of conducting this interview, flight fare is given, so much money is spent on accommodation
and giving remuneration to the panel members, having spent so much, why did not the panel
select and why did not the employer as such did not desire selecting a candidate?
When we ask the panel members, when we ask the employers in close quarters, they reveal
some secrets. They say, look this is supposed to be a very reputed institute in the country.
This college is one of the prestigious colleges in this part of the country. This organization
has a high reputation, but look at the candidates. We just asked questions related to first year
fundamental subjects. They were not able to answer questions from whatever was taught
in first year first semester. Forget second year, third year and final year. So, we just
asked fundamental questions. We wanted somebody who is thorough with the fundamentals.
Now, what has happened to our students? First year first semester, whatever is learnt or
whatever was mugged up was vomited and forgotten. Second year fresh input, output came and third
year, again fresh input and just output released and forgotten. So, it is a kind of short term
memory, selective memory, not keeping in mind the long term goals that what I learnt today
will help me twenty years later, what I learnt today will make me do well in the interview
that is coming after five years. So, there is no long term realization that I am doing
this so that I connect to something after sometime. The person is not able to develop
interest in the subject, rather he thinks that it is something that the teacher wants
me to do and get marks. The problem again is the problem of unemployability.
To employ somebody in the organization they want fundamental knowledge in the subject,
which is erased, which is not available although it is given prime importance in good institutions.
So, much effort has been taken, but it is not there in the memory not imported as a
kind of skill. Now, apart from this, the subject knowledge, they also look for some extracurricular
activities. They say that fine good knowledge, but then just like book warm does not know
any current affairs and how he was performing himself, very diffident, very weak, so certain
other qualities, other skills which are required, there are not known not mastered.
So, the general unemployability problem is that even with training, most of the companies
when they come and select the candidates, they train them for at least one year. They
feel that even they cannot give them the training and recruit them for their companies, so poorly
unemployable. So, in India, there are jobs, there are lucrative jobs, there are plenty
of jobs, but there are no takers. There are no perfectionists; there are less people with
over ambition. You are ambitious to go that extra mile to do something without looking
at the watch, without looking at the clock, without thinking that this I have to do only
for the examination. I just want to get away with it.
So, once I am done with it, I will just forget. I will throw the notes in the dustbin. I do
not have to use it. Now, that attitude, that wrong attitude is actually causing ones’
employability and many people invariably become unemployable. So, having said this, think
of the waste in which you can make yourself employable. As I said the fundamental skills
are the fore most supreme quality, they are giving weight age, combine with that.
They are looking for certain other presentation skills, communication skills, soft skills
which I am going to highlight in the next few slides, which will make you much demanded
in your area, in your professional arena. Now, before we actually get into the interview
room, remember the three Ps. So, any common books on interview materials on interview,
they talk about three Ps, which will give you also peace, peace of mind. What are the
three Ps? First plan, plan, then prepare. Once you have planned, then prepare and then
practice, plan, prepare, practice. These three Ps will give you the required peace of mind,
the calmness of mind, the mental stability, the balance, the poise and eventual success
in interview, plan, prepare, and practice. Let us look at these three one by one. The
first thing that you must do before an interview, especially after getting the call letter is
to plan any activity, any project, any presentation, any performance that is involving more than
a person, needs to be planned. So, first thing you should do is to plan. I will get into
the details very as soon as how you can actually plan, but first understand that you should
plan. The next thing that you must do before any
interview is to practice. Before practice, you should prepare. First plan, then prepare.
Now, once you plan, you need some kind of preparation. Many people are with the wrong
notion that I can just go, sit in the interview, see what happens and come. If they would not,
they will select me that is wrong notion, misconception because any interview needs
preparation. It may be just sort of revising, giving a
quick preview, review, overview of what you have studied from your UG, PG curriculum,
something that you have done as a project in your past job experience, just giving a
quick review. That will help you to keep the materials literally at your fingertips and
give it to them when they want it. It creates an impression that you are so thorough in
the subject. So, plan, prepare, and then the next important
thing that you must do before your first interview is practice. Give sufficient practice. I would
say even give more than the required amount of practice; keep practicing till that day
that you will get into the room for interview. Now, with that practice, you will be in a
better frame of mind. So, I will just tell you more about what you should do after this
practice in the next few slides. In the context of three Ps, plan, prepare and practice, let
us look at a relevant code from Napoleon Hill. The person has written many books on positive
thinking. Here is something that he tells about generally when we are going to prepare
for any kind of performance. He says, quoting from Napoleon Hill, he says first comes thought.
So, first comes thought, then organization of that thought into ideas and plans.
So, if you link it with this, the thought that I should do well in an interview, the
thought that I should get a good job, so first that thought, then organization of that thought
into ideas. May be you send your resume, plan for the interview, get exposed to lectures
like this, read materials on this, then transformation of those plans into reality. How do you transform?
I say that you prepare your communication skills component. So, read this, read that.
So, try to do that. Attend interviews, get experienced, do this, do that. So, transform
those plans into reality. The beginning as you will observe is in your imagination.
So, you will soon realize that it is not something that is beginning after you get the call letter
from the interviewer, but it is even before you get it from the employer, it is there
starting from your mind that you want a job. You want to perform well, you want to enhance
your personality, and you want to develop your communication skills. So, you are doing
it. So, the beginning as you will observe is in your imagination.
So, once you realize this, you start visualizing that you are going to do well, start visualizing
that you are going to get that job. The way you are preparing, you also start visualizing
that this is a job that is meant for you only. Towards that visualization of winning the
job, try to create a professional image. Now, from the beginning of the module on communicatio skills, I am just trying to emphasize the point that when we talk about communication
skills, we are talking about effective communication. When we talk about effective communication,
we are trying to suggest that you should build up a professional image. When I talk about
creating a professional image, where are the arenas where it is required? Now, you need
professional image to present yourself and your ideas professionally. Where do you do this kind of presentation?
Even such a thing like group discussions, your professional image counts, job interviews,
very much, even power point presentations, your professional image counts a lot, telephone
conversations, people know that you are a professional, you are ready with that notebook
to take notes or you are totally immature in telephone conversations. Voice mail greetings
will also project a casual you, sloppy you or a professional you. Business meetings again
will show how sloppy, unprepared you are or how professionally and thoroughly prepared
you are. Even daily interpersonal skills, interpersonal interactions will also show
whether you are a professional or an inexperienced or an uncivilized person in terms of communication
skills. Overall, if you look at professional image,
it counts always. Whether it is a personal or professional area, the image of being a
professional matters all the time. Whether it is personal level or it is professional
level, people highly appreciate the fact that you have a professional image, but having
understood this, what is it that is holding us back? What is it that is not giving us
a mileage? What is it that is inhibiting our mind and making us underperform in interview,
despite our good resume, despite our good talent, and despite that ten point that you
have got? What is it that is holding us back? Assumptions and assumptions because we assume,
most of the times we assume things wrongly, assuming that oh, that guy is better than
me and he will get the job, assuming that this company will never select me, assuming
that I will do very badly in interview. All these kind of assumptions and mostly negative
assumptions and judgments; most of the times our own judgments and letting others’ judgment
work on us. Our own judgment as I said, I will not perform well in this.
So, many other talented students are coming. I cannot do well. Others’ judgment like
may be a senior, like even your big brother or some uncle making fun, laughing at you,
you attending that interview, I cannot believe. This is surprising. Are you serious that you
are going to attend this interview? Now, others’ judgment, others’ perception is based on
their own inhibitions and problems. So, they cannot perhaps attend that interview and then
they will project their fear on you. They will impose their negative thinking on you,
but you have to lot of those kind of thinking, but when you do not do that, it holds you
back. Then, your own expectation, most of the times,
people postpone things. People do not start something. People do not take any initiative
because they want to be the best. They want to be the perfection, perfectionist. They
want to give the most perfect performance. Now, once you aim at perfection instead of
thinking that let me start, even if there are some problems, let me start in an imperfect
manner and then prone over this ideas, develop on them, work on them, edit on them, process
them, revisit them, reinvent them, change them, modify them and then make them perfect.
Instead of thinking like that, if you think that you will wait for the most perfect sentence,
especially if you are going to write something or wait for the most perfect sentence to begin
talking to somebody, you may speak or you may never write. This is because that kind
of thing is another kind of delusion that one believes that to project that I am the
most perfect person, I should do the most perfect thing. Now, rather people who thought
I do not have to project that I am the most perfect one, but I will just show that i am
not that perfect, but I will also show that I am trying to improve, now this is the person
who always wins and even does something which we think is perfect. So, this is another thing
that is holding us back. There are other hold backs also. The self-image,
others think that you are good, but you think that you are no good. You have lot of negativity,
may be because of background. There are psychological problems today because of stress today because
of stress coming from all corners, society, parents, pear group stress. People develop
a falsified self-image. Either they think the family is boosting up the image and the
guy thinks that he can do well, but he does not do well or the family is under estimating.
The society is underestimating the person and he suffers from lot of psychological problems.
Today at lower level, we come to know that school going kids are having psychological
problems because of problem with regard to that self-image.
May be somebody is at fault, may be even the parents are at fault comparing one kid with
the other and saying that you are no good compared to this one, but that has contributed
to a negative self-image. So, that is something that is holding back the person combine with
the self talk, what if I do not get, what if I lose, what if I funk, what if I stop
saying something in the interview, I blink, what if I do not know the answer, all these
what if kind of questions and thoughts that also tries to hold the person back.
Then, unconscious distractions and habits, so as I said talking to somebody, maintaining
eye contact sometimes is avoided just because something else is happening. So, while focusing
on the interview panel, suddenly turning this side and looking at the picture, something
that is hanging or something going outside the window, so unconscious distractions or
hand doing something with the watch, with the pen, so unconscious distractions and some
habits, so all those things can also hold back the person combined with non-verbal cues,
body language. I have already said enough about body language
in the module on non-verbal communication. I will also highlight more on this at a slightly
later stage and uncertainty. People are sure to give the best performance if they are given
in written even before the interview that you are selected for the job and you are given
this much pay. If they are certain about it, many people think that they will do their
best. Now, the converse is true. If they are given in written that they are selected for
the job, most of the people will fail, do very miserably. It is that anxiety; it is
that uncertainty that I may not get this. That tries, that helps, and that facilitates
the person to bring out his best. So, uncertainty, although people think is
holding them back, is always good. As the saying goes, so the only uncertain thing in
the world is that nothing is certain that is a only certain thing that you can have
that nothing is certain. So, if you are think that you need something for sure, something
that should be certain, then there is nothing in the world except this uncertainty. So,
once you come to terms with this, you can avoid that hold back. Then, this fear of criticism
that if I do bad, people will criticize, fear of failure and quite surprisingly, the fear
of the unknown that it is a first time that somebody is attending an interview. The whole
interview situation itself is unknown. The person has not experienced such a thing in
his life. So, that fear, lack of familiarity with the
room, looking at the interview panel members as monsters and even when they enter into
the interview room chamber thinking that it is a torture chamber, so that kind of fear
associated with the fact that the person is unfamiliar with the situation because the
whole experience is unknown to him; again quite surprisingly, many people are afraid
of success. You will be quite surprised to know that many of us are actually afraid of
success, not that people are afraid of failure because success comes with lot more responsibilities.
So, ask somebody honestly, why are you avoiding this? The person says that no, if I get that,
then I may have to work some fifteen sixteen hours. Sometimes I have to give off this week
end, no, but the package is good. I know it is giving a good reputation. Yes, I know good
prestige, yes and after that, you can get a better job and then you can reduce the working
hours. Yes, even that I know, but at this moment, I do not think, I can work that much
or I do not. This is one hand depending on the working hours; one does not want that
success. There is another psychological thinking that the person always thinks or for some
reason, the person has been always used as a kind of doormat.
The person always thinks that I am designed for failure. I am a big bungling person. How
can I become successful in that? That way, success fears, success is giving lot of tension
for the person. The person is quite comfortable with failure. He is used to it and everybody
has criticized and he is used to it. Now, success is afraid, yes to change the complete
paradigmatic frame of thinking. Is that possible for me? So, that again holds the person back,
not just fear of failure, but also fear of success. Most of us will be quite surprised
to know if you honestly ask yourself, most of us are really afraid of success than failure. Now, after planning, one should actually prepare
for the interview. Many people actually do not prepare for the interview. As I said,
they just take it for granted thinking that I can just go and do. I am such a wonderful
person in terms of communication skills. I am thorough with the subject, but even an
eminent writer like Mark Twain says that it usually takes more than three weeks to prepare
a good impromptu speech. If it can take three weeks for him to prepare a speech that would
lost fifteen minutes or so and such an eminent writer novelist, don’t we think that the
lesser mortals, the ones who are not that equipped in terms of writing skills, spoken
skills need more time for preparation? Certainly yes, we need more time for preparation
and we cannot waste a single second the moment we get the call letter. Understand the other
factor, when I say that we should not waste a single moment, you should always realize
that it is not just that time before the interview that you can utilize it, interview preparation
is something. It is that thing that takes a life time. As I have put it here, it sometimes
takes a life time to give a good interview performance. You must have seen advertisements.
It just comes for a minute, hardly two minutes, but then how much time the advertising team
is spending on it? There is a musician who has spent days, nights, and hours together
to bring in that one small time melody. There is editing, there is acting, there is script
and then shooting itself is taken for three four months, but actually it is just shown
for a minute with lot of impact. Now, for that one minute, people have worked for sometimes
even thousands of hours together. Now, same thing goes here also. You just go sometimes
for ten minutes, fifteen minutes, and half an hour. Rarely, these days, do interviews
go for one hour, unless they want to thoroughly grill the candidate, they do not go beyond
twenty minutes, half an hour. Good interviews last for fifteen twenty minutes
and they are able to assess the candidate. In case, there are fewer candidates, sometimes
they spend more time, but generally within that given frame of time, they are able to
assess the candidate and they are able to decide. Now, just those fifteen minutes, half
an hour, I am saying that one needs to give a life time preparation. One needs to think
of preparation all that time. Now, why you should prepare again for the interview? This is because the time and quality preparation
by you, the time that you are devoting and the quality preparation by you and the amount
of effort you wish to put is directly proportional to your success in the interview. The efforts
that you put the time that you put will actually get you the interview results and success
is a never ending process. So, once you start, it is just going to happen again, again and
again. So, you started attending one interview and you thought that that is the be all and
end all. No, just got the first job, now within the job, again you cannot think that now,
I will stop forever. No, that is promotion that is coming; within first year, they want
to make you permanent. So, they are calling you for another interview.
After three years, after five years, there is a promotion interview. Now, in the meanwhile,
there are huge job opportunities coming from competing organizations. They also want you,
but they also want you to attend the interview and give your performance. You have gone to
the other job or you got promoted, again there are interviews. You have to go for higher
posts, higher promotions, you keep on going, you keep on moving higher up in the ladder
one after another and in all the process, interview, interview, interview and interviews.
That is why; I said one success in one interview is not going to be a be all and end all. It
will take you further and further until perhaps the last day, the retirement day, you will
keep attending interviews and then even after retirement days, these days because of lack
of experienced people, you may even attend another interview as a senior retired faculty,
senior retired experienced person as a kind of emeriti’s professor, as a kind of extra
ordinarily experienced person, you may be again call for another interview. So, there
is no rest as far as interview is concerned. So, keep this attitude in mind. I will continue
in the next lecture about more practice and more tips for getting into the interview room.
So, till then, thank you. We will meet in the next lecture.