Articles, Blog

How To Improve Communication Skills In The Workplace

October 20, 2019

On Hero TV today, Sydney Jacques. She’s
going to be teaching us how to improve communication in the workplace. Hey everybody its Sydney Jacques and I’m
so excited today we’re talking about one of my favorite topics, communication. Would you be surprised to know I have the nickname and engineer with a
personality? yes how some people refer to me and I think it’s because I love to
communicate. Not all engineers love that so much. I want to share with you today a
model that we’ve developed and it’s called, living large. Ok. Before I dive into it and tell you what the acronym stands for
I want to give you the philosophy behind it. The philosophy is that life can be
better than it is right now. I really believe that you can be larger not just
in size, but you can be larger in your personality, in your outreach, in your
influence, than you are right now. So that’s the goal is that by living large
and taking these communication steps and implementing one at a time that it will
truly be a benefit to your life. Probably both at work and at home. So our acronym, LIVING LARGE. So we’re going to start with the L. The L stands
for, listen. Probably no big surprise right? But how good are we truly at
listening? I don’t think for most of us that would probably had any training in
it you probably don’t practice it but yet I think it’s one of the greatest
skills that we really need to be conscious about developing and being
more intentional about it. So when I decided I wanted to start my business
I hired a business coach to help me because I had a degree in engineering, I
didn’t have any classes in business. I knew nothing about accounting so I hired
a business coach to help me set up my business plan do some real basics
accounting and just get me started off on my first year. So he taught me a lot
of different things but the thing that he taught me that has really made the
most impact as he told me, “Sydney if you’re going to be successful in your
business you need to learn to be 100% present” Think about how often were
truly a hundred percent present. I always have things going on in the back of
my mind. Sometimes we’re thinking, I already know
the answer to that just hurry up and finish it or this is how I’m going to
respond to that. That was his challenge to me. You need to learn to be 100% present,
Now I want you to realize that was over 20 years ago when he taught me that. I didn’t have an iPad, an iPod, that cell phone that we spend so much time doing
this on, I didn’t have one of those. I didn’t even have my laptop computer. But
yet that was his biggest piece of advice to me. So when I talk about the first
part of the communication model is to really learn how to listen, I want you to think, are you really a hundred percent present? is that something you could work
on? I want to tell you it’s something that traditionally have done better with
my clients that I have with my family and I’m kind of embarrassed to admit
that. But I’m in the phone a lot of my car and a lot of times I noticed that I
would be on the phone and I’d walk into my house and my kids would be there when
I’d walked through the door and I’d be coming like, Shh! I’m on the phone! You probably done that before. And one day I pulled up to my house and I
just though,t wait a minute inside that door those are my most important people
in the whole wide world. Why should I be shushing them when it’s the first time
that I’m seeing them after school? I should be a hundred percent present with
them. So I started a new habit that every time when I Drive home and when I’m on
the phone, I finished my conversation I put my phone inside my purse. I zip up my
purse and then when I walked through my door frame of my house that’s a trigger
to me. When I walked through that door frame that’s a trigger for me to remember
on the other side, these are my people. Those are the most important people in
the world I want to be a hundred percent present for them. My kids, my husband,
they’ll call me out if I get on my phone later they’ll say and they’re trying to
talk to me, “hey mom 100 percent present”. So it’s a good language
you can share with people so that you can all be on the same page and I’ll
have that same goal to be hundred percent present. I now use the trigger of
the doorframe anytime not just at my house but when I’m going into a meeting.
I think on the other side of that door, there’s somebody I want to add value to. I want to be a hundred percent present when I get there so that I can be the
best I can and help them the best I can and add value. So that’s the L we really
need to listen. The A stands for asking questions. This is another thing that we
probably never really had any training on. So I’m going to share a couple of my
favorites with you. The first one is to just ask permission to have a
conversation. Okay, a lot of times I’ll call somebody and just say, you know
they’ll answer their phone and I’ll say, “hey this is Sydney do you have a minute?”
and they’ll say, “no I’m in the middle of a meeting” and I think to myself, well why
did you answer your phone? But I guess they thought I was important
because they saw me on their caller ID. But we need to get in the habit of
asking permission to have a conversation. If I was at the office and I wanted to
have a conversation with Scott, I would walk to his door and say Scott I wanted
to talk to you about this project that we have in Logan. It’s going to take
about 15 minutes is this a good time to talk? So if I give him the information so
that he knows what it is I want to talk about, how long it’s going to take, then
that gives him the option to say yes this is a good time or to say you know
what this really doesn’t work let’s reschedule this and then I can be
present and I can be attentive for this conversation. So ask permission to have a conversations whether you’re in person
or even if you’re calling on the phone. I always ask on the phone, is this a good
time? and tell them about how long you think it will take and give them
permission to come to the conversation fully engaged and not distracted. Another thing that we can do to ask questions is to not be afraid to ask questions to get
to know people at a different connection level than we typically do at work. ask people about their families, ask people where they grew up, ask them about their
hobby, learn to ask questions that will help you to learn more and connect at a
deeper level. Wo we have the L for listen, the A for ask, the R is for
respond. Now I want you to think about this because respond is what I hope that you
will do instead of react. Now I used to teach the seven Habits of Highly
Effective People through the Covey Leadership Center. And I remember one of
the models that Dr. Covey developed as he taught about the thing that makes us
different as humans from animals is that, we have the ability to think and to
respond instead of just react out of instinct. So the question is, are you
using that ability? do you let your temper flare and you just react to
things? or do you stop and think and say, how do I really want to respond to this?
how do I want to respond to this communication? Again, our communication
comes in many forms and fashions could be texts, could be email. Maybe the best
response is to pick up the phone and have a conversation or to say, you know
what instead of continuing this back and forth email let’s just sit down and have
a meeting so that we can talk about this. So how are you going to respond to
somebody? Do it thoughtfully. Make sure it’s not a reaction and not a knee-jerk
reaction that could be negative but respond in a proper way. So L listen, A ask, R respond. G stands for the generations. Many of us are
working in cultures and environments where we have three to four, maybe even
five different generations all working in the workforce. So we have a whole
training course that dives deep into this but for this quick video I just
want to share a couple of my thoughts. One, communication is at the heart and
soul of having positive generation interactions. We have to be willing to do
the things I’m talking about to truly open our ears and listen and ask
questions and do that withholding judgment. Just because a different
generation does things differently it doesn’t mean they’re wrong and you’re
right. It just means they’re different and that’s okay.
Because if you’re going to build a football team you don’t want everybody
to be the same, you don’t want all quarterbacks on your team. We want to
build a team where we have different strengths and that’s what the multiple
generations can bring to us. The other most important thing I think is that we
need to remove the labels. I know because I’ve been so many training sessions I
know the Millennials are so tired of being told or at least hearing that
they’re entitled, that they’re lazy. They’re just different. And so as they
come to the table they bring technology skills, they bring great benefits, we just
have to learn how to work with them different. One of my friends who runs a
sales team of almost all Millennials said you know what, they are different. They
like to check their social media during the day they, work differently, but you
know what? I can also know that they will respond to me at night which is
different than it used to be. If I have a question, if I have a problem, I don’t
hesitate to contact them at night. They’re okay with that. The E is for manage emotions. Each of us has to figure out there’s going to be times that it’s
harder, times that it’s easier, but how are we going to manage our emotions?
one of the best ways to do this is to have some sort of a morning routine where you
start out knowing that you’re in charge of your emotions and that you have
control over how you meet the day. I love where I live. I, we are surrounded by
beautiful mountains and one of my favorite things is my picture window in
my living room which straight out to a beautiful mountain called Mt Timpanogos. And when I get up in the morning, every single morning I get up and I walk
to my living room and I pull up to my blinds and I say, ah it’s gonna be a
great day! And I just look out to the mountains and I start with an attitude
of gratitude knowing that I am grateful, that I’m alive, that I live in a
beautiful world, that I have a great work to do that day. And as I do that and I
start my day that way it makes it much easier to manage the emotions throughout
the day. Take my challenge to go out there and live large. Do that by
listening, asking questions, responding properly,
learning how to communicate through generations and manage your emotions. Thanks so much for watching Hero TV today. Anything we can do to improve
communication in the workplace is a big big deal. So thanks Sydney for everything
that you’ve shared today. Be sure to check out all of Sydney’s information in
the description below also be sure to subscribe. We have new episodes every
single day. And remember to live on purpose, make a difference, and be the
hero you

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1 Comment

  • Reply Adriana Girdler July 18, 2019 at 4:10 pm

    Love the tip to be 100% present. This is so key for effective communication and success in business. Cheers!

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