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Do you want to increase your plant availability?

January 22, 2020


Manufacturers, dealers and especially users
of machine tools are looking for services that help reduce downtime and ensure that
facilities can be operated more productively. Our portfolio comprises service contracts
for machine tools along all stages of their life cycle. With our customized service packages, you
can reduce machine downtime and increase productivity. And on top of that, our fixed-price offerings
allow high predictability for your maintenance budget. In addition, we offer new, digitally supported
solutions as an add-on to local service contracts for SINUMERIK-controlled machines. In the event of a maintenance incident, our
standardized solution SINUMERIK service assistance offers you the possibility to contact a Siemens
expert who will support you with the necessary error analysis of the SINUMERIK control system. The expert will use a MindSphere application
to provide this support. This application enables our expert to gather
comprehensive status data and evaluate this data in a targeted manner using smart analysis
techniques. The increased level of transparency makes
it possible for the service engineer to quickly form a more precise opinion of the existing
error using up-front diagnostics. This takes place ahead of any on-site inspection
and enables the engineer to give more targeted advice so that errors can be resolved quickly. On-site support for a maintenance incident
can subsequently be delivered more efficiently. This means that unplanned production downtime
can be minimized. Our SINUMERIK remote service is a standardized
solution that enables you to digitalize your reactive field service. This service comprises a remote error analysis
and assistance from a remote expert to resolve the error. Customizable servicing times and priority
processing of remote service requests help reduce downtime and improve the first-time
fix rate. If you would like to leverage the full potential
of your machine tools, we would be happy to support you on your digital transformation
journey.

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